Shipping policy

Shipping Policy

Last updated: April 4, 2026

Thank you for shopping with Zenvia. This Shipping Policy explains how we process and deliver orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note:

Orders are not processed on weekends or public holidays
Processing times may be longer during high-demand periods, holidays, or promotional events
2. Estimated Delivery Time

Estimated shipping times may vary depending on your location and product availability.

Typical Delivery Estimates:
Domestic Orders: 5–12 business days
International Orders: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Delays

Delivery delays may occasionally occur due to factors beyond our control, including:

Courier delays
Customs processing
Severe weather
Public holidays
High order volumes
Incorrect shipping details

We appreciate your patience and understanding if delays occur.

4. Shipping Confirmation and Tracking

Once your order has shipped, you may receive a shipping confirmation email that includes tracking information (if available).

Please allow some time for tracking updates to appear after your package has been dispatched.

5. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout.

We may also offer:

Free shipping promotions
Limited-time shipping discounts
Region-based shipping rates
6. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your shipping details, please contact us immediately at:

Support@buyzenvia.com

We cannot guarantee address changes once an order has been processed.

7. Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed over to the courier, delivery is managed by the shipping carrier.

We are not responsible for:

Packages lost due to incorrect address information
Stolen packages after confirmed delivery
Delays caused by shipping carriers or customs

However, if you experience a shipping issue, please contact us and we will do our best to assist.

8. Customs, Duties, and Taxes

For international orders, customers may be responsible for:

Customs duties
Import taxes
VAT/GST
Other country-specific fees

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.

9. Split Shipments

In some cases, items from the same order may arrive separately depending on:

Warehouse availability
Product type
Fulfillment location

If this happens, you may receive multiple packages for a single order.

10. Delivery Issues

If your tracking shows “delivered” but you have not received your package, we recommend:

Checking around your delivery location
Asking neighbors or building reception/security
Contacting the courier directly
Reaching out to us for assistance

For help, contact:

Support@buyzenvia.com

11. Contact Us

For any shipping-related questions, contact:

Zenvia
Email: Support@buyzenvia.com